"The teamwork training and workshop experiences provided by Vicki Hess not only imparted new information, but more importantly made a deep impact on feelings, values and motivations that made a lasting change in behaviors. Through a very high level of skillfully facilitated involvement, the group developed practical professional operational standards and measurements to which we agreed to hold ourselves accountable. The process was meaningful, fun and lasting.  George "Skip" Casey, Ph.D., Assistant Vice President for Human Resources Loyola College

"Vicki assisted our organization with creating a comprehensive service excellence culture change strategy... Vicki delivered training to approximately 2000 employees with consistently high evaluation ratings.  One and a half years later, our in-patient and overall satisfaction ratings have seen a statistically significant improvement."  Joy Goldman, St. Joseph Medical Center

"I did want to let you know that our first department meeting after our team building session was 100% different... much better!!!  Rhonda Johnson, Asst. Manager, Medical Mutual

"Vicki is a very energetic speaker. She keeps the group interactive and attentive. She also did an excellent job of pacing the presentation with the groups' different skill levels."
Human Resources, Western Maryland Health System